IT Service Prices in Poland 2026: CRM, Apps, Online Stores, AI and KSeF (Report)
Starting prices for IT services from Polish companies’ price lists: custom CRM and applications, online stores, AI implementation, KSeF, off-the-shelf CRM, post-launch support and hourly rates. Medians and the 3-year cost. As of October 6-12, 2026.
At a glance
- Custom CRM: half of the companies that publish prices start below 15,000 PLN (median starting price of 7 companies, ranging from 3,000 to 40,000 PLN). According to price lists, a system with several modules costs 40,000-120,000 PLN net.
- Custom web application: the median starting price is also 15,000 PLN (10 companies, from 3,999 to 30,000 PLN). An MVP with roles and integrations costs 30,000-90,000 PLN.
- First AI implementation (chatbot, automation, agent): median 3,450 PLN (8 companies, from 1,790 to 7,500 PLN). An agent connected to a CRM or ERP costs 15,000-80,000 PLN.
- Online store: the cheapest platform plans cost 79-299 PLN a month once the introductory promotion ends, WooCommerce with an agency starts at 2,000-8,000 PLN net, and a store coded from scratch at 25,000 PLN. Over 3 years, these three routes come to around 15,300, 29,700 and 50,400 PLN.
- Post-launch support: median 500 PLN a month (10 offers, from 300 to 1,499 PLN). A developer hour costs 160-174 PLN net according to a company price list and an average across pricing platforms; the full range is 100-360 PLN.
- Off-the-shelf CRM: the cheapest plans from Polish vendors start at 69 PLN net per user per month. Licenses for 10 people over 3 years: from 36,183 to 157,316 PLN, depending on the system.
How much do IT services cost in Poland in 2026? The key figures
The starting price is the lowest amount a company publishes for the basic version of a service: a “from 15,000 PLN” price or the low end of a price range. The median is the middle starting price when the offers are sorted from cheapest to most expensive: half of the companies start below it, half above. We calculate a median only where we have at least 7 offers. With a smaller sample, we give only the range.
| Service | Offers with a price | Lowest | Median | Highest | Details |
|---|---|---|---|---|---|
| Custom CRM (build) | 7 | 3,000 PLN | 15,000 PLN | 40,000 PLN | How much a custom CRM costs |
| Custom web application | 10 | 3,999 PLN | 15,000 PLN | 30,000 PLN | How much a web application costs |
| First AI implementation (chatbot, automation, agent) | 8 | 1,790 PLN | 3,450 PLN | 7,500 PLN | AI implementation in a small business |
| Support for an application, CRM, store or integration (monthly) | 10 | 300 PLN | 500 PLN | 1,499 PLN | table below |
| WooCommerce or PrestaShop store with an agency | 4 | 2,000 PLN net | sample too small | 8,000 PLN net | How much an online store costs |
| Store coded from scratch | 3 | 25,000 PLN | sample too small | 150,000 PLN | How much an online store costs |
| Store platform subscription (cheapest plan after the promotion, monthly) | 5 | 79 PLN | sample too small | 299 PLN net | How much an online store costs |
| KSeF API gateway (monthly, price lists in PLN) | 6 | 10 PLN net | sample too small | 500 PLN net | KSeF in CRM and online stores |
How much does a custom CRM cost?
Seven of the nine companies that publish a price for a custom CRM state a one-time starting price. Half of them start below 15,000 PLN. These are prices for the simplest version: a customer database, a sales pipeline and an admin panel. According to price lists, a system with several modules, roles and integrations costs 40,000-120,000 PLN net (Megabajty), and companies estimate a CRM of medium complexity and larger systems at 80,000-300,000 PLN (Complaia Systems, ORIQ, Dokodu).
| Company | Starting price | What the price covers |
|---|---|---|
| Codence | 3,000 PLN (not marked as net or gross) | Simple CRM: customer database, sales pipeline, admin panel; 4-8 weeks |
| DC House | 5,000 PLN net | Mini variant: a panel without integrations. A CRM written for unique processes from 120,000 PLN |
| Dokodu | 9,999 PLN net | Custom systems in general, not only CRM |
| MALINSKI.AI | 15,000 PLN | Range of 15,000-60,000 PLN, from a simple CRM to an advanced one with AI |
| Megabajty | 20,000 PLN net | First version with one module (e.g. a simple CRM), 20,000-40,000 PLN net |
| CodeScriptum | 24,999 PLN net | Start package for up to 10 people, 3 months of support; Professional from 49,999 PLN net |
| ORIQ | 40,000 PLN | First version: 1 module, up to 10 users (range of 40,000-80,000 PLN from the company blog) |
How much does a custom web application cost?
Ten companies publish a price for a custom web application or system. The median starting price is 15,000 PLN, but that amount usually buys a single tool with login and a panel. According to price lists, an MVP with roles and several integrations costs 30,000-90,000 PLN, and a customer portal or B2B system 40,000-190,000 PLN net.
| Company | Starting price | What the price covers |
|---|---|---|
| klikamy.net | 3,999 PLN net | Custom online booking system |
| TwójSoftware | 8,000 PLN net | Simple browser-based tool: dashboard, portal, PWA |
| Dokodu | 9,999 PLN net | Custom systems in general |
| Growto | 15,000 PLN (not marked as net or gross) | Web system or SaaS; SaaS MVP 35,000-50,000 PLN net |
| JSON Crew | 15,000 PLN (not marked as net or gross) | Lite: 1 user journey, login, 1-2 integrations (15,000-30,000 PLN) |
| Karol Leszczyński | 15,000 PLN net | First working version of an application, 4-10 weeks |
| Iguana Studio | 20,000 PLN net | Internal tool (20,000-60,000 PLN net); B2B system up to 190,000 PLN net |
| JFlow Labs | 20,000 PLN net | Web application or MVP with accounts, roles and an admin panel |
| Megabajty | 20,000 PLN net | MVP or application with one module (20,000-40,000 PLN net) |
| ESSAteam | 30,000 PLN net | Simple MVP (30,000-60,000 PLN net, 4-6 weeks) |
How much does it cost to implement AI in a small business?
Single solutions are the cheapest: a simple chatbot or one automation in n8n or Make. Half of the companies start below 3,450 PLN. A chatbot connected to a knowledge base and integrations costs 8,000-15,000 PLN, and an AI agent with access to a CRM or ERP 15,000-80,000 PLN (KC Mobile from 15,000 PLN, MKM Labs 20,000-80,000 PLN). Larger AI implementation firms state minimum project sizes of 10,000 to 50,000 USD (comparison).
| Company | Starting price | What the price covers |
|---|---|---|
| SimpleFast.ai | 1,790 PLN net | AI chatbot; with integrations 8,000-15,000 PLN |
| SEMTAK | 1,990 PLN | n8n deployment on your own server with 1 automation |
| Tantor | 2,500 PLN | Single automation; process with AI 8,000-15,000 PLN |
| KC Mobile | 3,000 PLN | Chatbot about your products and services (knowledge base of up to 50 documents); AI with CRM or ERP from 15,000 PLN |
| UXU | 3,900 PLN | First process (n8n, Power Platform) |
| MKM Labs | 5,000 PLN (the website does not say whether this is net) | One AI agent for one process (5,000-15,000 PLN) |
| CodeScriptum | 5,900 PLN + 290 PLN/month | Starter AI chatbot |
| Syntalith | 7,500 PLN | Automations; audit from 2,495 PLN (we do not count an audit as an implementation) |
How much does an online store cost?
There are three routes to an online store, with very different costs: a subscription to a platform, WooCommerce or PrestaShop set up by an agency, and a store coded from scratch. During the introductory promotion, the cheapest platform plans cost from 4 PLN (Shopify, for 3 months) to 29 PLN net a month (Shoper, IdoSell, for the first year), and after the promotion 79-299 PLN a month.
| Route | Company or platform | Starting price |
|---|---|---|
| Subscription | Sky-Shop | promotional price of 19 PLN net/month (annual billing), crossed-out price 99 PLN |
| Subscription | Shoper | 29 PLN net/month in the 1st year, then 3,249 PLN net a year |
| Subscription | IdoSell | 29 PLN net/month in the 1st year, then 119 PLN net |
| Subscription | Shopify | 79 PLN/month with annual billing (not marked as net or gross) |
| Subscription | Selly | 299 PLN net/month with annual billing |
| WooCommerce or PrestaShop with an agency | CodeScriptum | 2,000 PLN net (WooCommerce Start) |
| WooCommerce or PrestaShop with an agency | Blackdale | 4,990 PLN net (WooCommerce LITE); PrestaShop from 11,990 PLN net |
| WooCommerce or PrestaShop with an agency | web-systems.pl | 5,000 PLN net (simple store on a ready-made template) |
| WooCommerce or PrestaShop with an agency | KC Mobile | 8,000 PLN net (custom graphic design) |
| Store coded from scratch | WebyJuice | 25,000 PLN (basic store with up to 500 products) |
| Store coded from scratch | iFish | 135,000 PLN (advanced e-commerce) |
| Store coded from scratch | Smartbees | 150,000 PLN (estimate for enterprise-class projects) |
How much does KSeF integration cost?
For a store on IdoSell or Base.com, integration with KSeF (Krajowy System e-Faktur, Poland’s national e-invoicing system) is included in the subscription; on Shoper it is an add-on from 16 PLN net a month. A custom CRM or system connects to KSeF either through an API gateway on a subscription or through an integration built as part of the project.
| Solution | Model | Price |
|---|---|---|
| KSeF Service | Subscription, REST API | from 10 PLN net/month; REST API in the 60 PLN net plan |
| Integracja z KSeF | Browser-based service, API on request | 49.99-99.99 PLN net/month (50-500 invoices) |
| ksef.io | API as a service | first 100 invoices free, then 199 PLN net/month (up to 5,000 invoices) |
| Bramka KSeF | Local application with an API | free for up to 2 invoices/month, up to 166.88 PLN net/month with no invoice limit |
| KSeF API (ksefapi.dev) | REST API as a service | 299 PLN net/month per company (up to 1,000 invoices) |
| KSeF API (ksefapi.pl) | Service billed per NIP (Polish tax identification number) | 500 PLN net/month for 1 NIP, 300 PLN per NIP for 11-20 NIPs |
| Fide-Soft | Project-based integration | configuration from 1,000 PLN, ready-made integration from 3,500 PLN, custom API from 7,500 PLN net; maintenance from 400 PLN/month |
How much does an off-the-shelf CRM subscription cost?
The cheapest paid plans from Polish vendors cost 69 PLN net per user per month with annual billing (Livespace, Firmao, RAYNET). Foreign systems give their prices in euros or dollars: Pipedrive 14-79 EUR, Zoho CRM 14-52 EUR, HubSpot Sales Hub 20-150 USD, Salesforce Sales Cloud 25-550 EUR per user per month. CRMs for renewable energy companies range from free plans (SalesWizard, SCCOT) to 279 PLN net per user per month on Firmao’s top plan (comparison of 15 systems).
How much do post-launch support and a developer hour cost?
| Company | Starting price | What it covers |
|---|---|---|
| JFlow Labs | 300 PLN net | Application support: updates, backups, monitoring, a pool of hours (300-900 PLN net) |
| web-systems.pl | 300 PLN net | Support for a simple WooCommerce store (300-600 PLN net) |
| Fide-Soft | 400 PLN net | KSeF integration maintenance |
| MALINSKI.AI | around 500 PLN | Custom CRM maintenance |
| CodeScriptum | 500 PLN | WooCommerce store support; hosting and domain extra |
| WebyJuice | 500 PLN net | Store maintenance including hosting |
| Karol Leszczyński | 600 PLN | Server, backups, monitoring, application updates |
| KC Mobile | 979 PLN net | WooCommerce store support |
| CodeScriptum | 999 PLN | CRM support once the support period included in the package ends |
| Megabajty | 1,499 PLN | Full IT subscription with a pool of developer hours |
| Source | What it refers to | Rate |
|---|---|---|
| Megabajty | Development and maintenance after deployment (the company’s price list) | 160 PLN/h net |
| cenauslug.pl, March 19, 2026 | Web application development, average based on data from 7 platforms | 174 PLN/h net (from 110 PLN in Nowy Sącz to 240 PLN in Warsaw) |
| Nexivio | Developer, indicative rate | 100-200 PLN/h |
| Complaia Systems | Experienced specialist | around 150-350 PLN/h |
| JSON Crew | Small Polish agency, rate charged to the client | 180-360 PLN/h |
| Berg System, Firmao | Configuring an off-the-shelf CRM; analyst work during deployment | 300 PLN/h; 350 PLN/h |
What does it cost over 3 years?
The entry price is only part of the cost. The totals below come from the calculations in our comparisons: the build or setup plus 36 months of subscription, support and mandatory fees, based on the companies’ price lists.
| Scenario | Total over 3 years | Based on |
|---|---|---|
| Off-the-shelf CRM for 10 people, licenses only | 36,183-157,316 PLN | From Zoho CRM Professional to Salesforce Pro Suite, exchange rates of October 6, 2026 (Off-the-shelf or custom CRM?) |
| Custom CRM without additional support | from 24,999 PLN net | CodeScriptum Start, 3 months of support included in the package price |
| Custom CRM with a support subscription | 73,964-93,964 PLN net | Megabajty: first version with one module plus the Full IT subscription |
| Subscription store (Shoper Standard) | 15,325 PLN | Including online payments, 100 orders a month (How much an online store costs) |
| WooCommerce store with an agency | 29,738 PLN | CodeScriptum, cyber_Folks hosting, PayU payments |
| Store coded from scratch | 50,417 PLN | WebyJuice, low end of the range |
| Simple web tool from a small studio | around 31,900-59,600 PLN | JFlow Labs, support and hosting (How much a web application costs) |
| System with several modules | around 95,000-181,200 PLN | Megabajty, Full IT subscription and hosting |
How should you read these figures?
- A starting price is not the cost of a project. It is the lowest amount in a price list. Your scope may cost several times as much, as the ranges published by the same companies show.
- Net and gross. Some companies do not say whether an amount is net. We quote it as they word it and do not add VAT.
- Small sample. These are the companies that publish prices, not the whole market. Many companies only give a price in a quote. A median of 7-10 offers shows the order of magnitude, not a market average.
- Different scope. At one company the price includes analysis, interface design and deployment, at another only the code. Compare offers against the same written scope.
- Your own case. Before you weigh up what a system costs, work out what today’s manual work costs you in the calculator.
Methodology
The report collects amounts from 8 UNSEEN comparisons published on October 7 and 12, 2026: custom CRM, CRM vendors, 3-year CRM cost, CRM for renewable energy companies, AI implementation, KSeF integration, online stores and web applications. In each of them, prices come solely from the companies’ public websites, and we archived the source pages on the day they were checked. We did not collect any new data for this report.
- Starting price
- The lowest amount a company publishes for the basic version of a service in a given category: a “from” price or the low end of a range. Descriptive prices (e.g. “kilkanaście tysięcy złotych”, meaning between ten and twenty thousand złoty), subscriptions instead of a one-time price, and audits are not included in the median; we describe them below the tables.
- Median
- The middle starting price when the offers are sorted from lowest to highest; with an even number of offers, the average of the two middle ones. We calculate it only when there are at least 7 offers. The same company can appear in several categories if it publishes prices for several services.
- Wording
- Amounts as worded by the companies, without adding VAT and without currency conversion. The exception is the 3-year cost of an off-the-shelf CRM, converted in the source comparison at the exchange rates of October 6, 2026.
- Order
- In the tables, by lowest starting price, alphabetically where prices are equal. The order is not a quality rating.
- What we do not assess
- We do not assess the quality of the companies’ work and do not award points. UNSEEN is not included in the statistics.
As of October 6-12, 2026 (the date checked is given with each table). We archived the source pages on the day they were checked.
Spotted a mistake or a price change? Write to kontakt@unseen.com.pl. We will correct it within 7 business days and record the change in the update history.
Frequently asked questions about IT service prices
Update history
- First version: starting prices in 8 categories, medians for custom CRM, web applications, AI implementations and post-launch support, hourly rates and the 3-year cost. Data from the comparisons as of October 6-12, 2026.
Sources
- Codence: CRM systems
- DC House: CRM deployment cost, 2026 ranges
- Dokodu: custom systems
- Dokodu: how much does your own CRM cost
- MALINSKI.AI: CRM for a small business
- Megabajty: how much does custom software cost
- CodeScriptum: CRM for companies
- ORIQ: how much does a CRM system cost
- Complaia Systems: how much does custom software cost
- klikamy.net: online booking system
- TwójSoftware: web applications
- Growto: home page (FAQ with prices)
- JSON Crew: how much does a web application cost in 2026
- Karol Leszczyński: web applications
- Iguana Studio: how much does a web application cost
- JFlow Labs: price list
- ESSAteam: how much does it cost to build a web application in 2026
- SimpleFast.ai: chatbot pricing
- SEMTAK: n8n deployment
- Tantor: how much does process automation cost
- KC Mobile: AI implementations
- UXU: automations and AI
- MKM Labs: AI agents
- CodeScriptum: AI chatbot implementation
- Syntalith: pricing
- Sky-Shop: pricing
- Shoper: pricing
- IdoSell: store pricing
- Shopify: pricing
- Selly: pricing
- CodeScriptum: WooCommerce stores
- Blackdale: price list
- web-systems.pl: how much does a WooCommerce store cost
- KC Mobile: online stores
- WebyJuice: how much does a custom store in Next.js cost
- WebyJuice: price list
- iFish: online store price list
- Smartbees: how much does an online store cost
- KSeF Service
- Integracja z KSeF (BinSoft)
- ksef.io
- Bramka KSeF (BinSoft)
- KSeF API (ksefapi.dev)
- KSeF API (ksefapi.pl): pricing
- Fide-Soft: KSeF integration
- Livespace: pricing
- Firmao: pricing
- RAYNET: pricing
- Pipedrive: pricing
- Zoho CRM: pricing
- HubSpot Sales Hub: pricing
- Salesforce Sales Cloud: pricing
- Berg System: pricing
- cenauslug.pl: web application development
- Nexivio: how much does a custom application cost
- Blues Brackets: mobile and web application price list
Company and product names belong to their respective owners and are used for identification purposes only.
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