UNSEEN Jarvis: our internal AI operations platform
Jarvis is our internal AI operations platform, home to the UNSEEN TalkCall and UNSEEN Social modules. The foundations we deploy for clients get tested on our own company first.
The challenge
A small services company has the same operational problems as its clients: client calls, multi-channel communication and repetitive tasks that eat the team’s time.
Instead of stitching together several subscription tools, we decided to build our own: the way we do it for clients.
What we built
We built Jarvis: an operator panel where the team works on shared data and AI supports the repetitive parts.
Two working modules run in the platform today: UNSEEN TalkCall for working with client phone calls and UNSEEN Social for working with social media content.
Inside the system
- Operator panel with shared team data
- UNSEEN TalkCall module: working with phone calls
- UNSEEN Social module: working with social content
- AI support for repetitive tasks
- Modular architecture: new modules join without a rebuild
What changed
- The team’s daily work happens in one panel instead of scattered tools
- The AI solutions we propose to clients are proven on ourselves first
- The platform grows module by module, exactly like the systems we build for clients
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